To cancel your MooMoo account, you need to first prepare your account by closing all open positions and ensuring a zero balance, then formally request closure via email.
Steps to Close Your MooMoo Account
Closing your MooMoo account is a straightforward process that involves a few key steps to ensure all your assets are handled correctly before the account is deactivated.
1. Prepare Your Account for Closure
Before you can submit a request to close your account, you must take two important preliminary steps:
- Close All Open Positions: Ensure that you have no active trades, investments, or open positions in any securities or derivatives. All buy/sell orders must be settled.
- Ensure Zero Assets: Your account must have a $0 balance. This means all funds and assets (like stocks, ETFs, options, etc.) must be withdrawn, transferred to another brokerage, or liquidated.
2. Request Account Closure
Once your account is prepared, you can proceed with the closure request:
- Email Customer Service: Send an email to [email protected] requesting to close your account.
- Include a Reason (Optional): While not mandatory, you will have the option to include a reason for closing your account in your email. Providing feedback can be helpful for the service provider.
For a quick overview, refer to the table below:
| Step | Action Required | Details |
|---|---|---|
| 1 | Close All Positions | Sell or close all your open trades and investments. |
| 2 | Ensure $0 Assets | Withdraw or transfer all funds and securities from your account. |
| 3 | Email Request | Send an email to [email protected] to formally request account closure. You can optionally include your reason for closing. |
