Safe custody in Airtel refers to a service that allows subscribers to temporarily suspend the active services on their mobile number without permanently disconnecting it. This feature is typically utilized when a customer wishes to retain their number but does not need to use its full functionalities for a period.
Understanding Airtel's Safe Custody Service
When your Airtel number is placed in safe custody, it enters an inactive state where most services are temporarily unavailable. This state is designed to hold your number for future use, preventing its permanent disconnection while you are not actively using it.
What Happens When Your Number Is in Safe Custody?
When an Airtel number is under safe custody, specific restrictions and conditions apply:
- Service Barring: You will be unable to use various essential services associated with your mobile number.
- Outgoing Services: You cannot make calls, send SMS messages, or use mobile data services from the number.
- Incoming Services: Incoming calls and SMS messages to your number will also be barred.
- Continued Billing: Despite the suspension of services, you will continue to receive bills for the applicable safe custody charges. This ensures that the number remains reserved for you.
Reactivating a Number from Safe Custody
To restore full functionality to an Airtel number that has been placed in safe custody, you need to follow a specific process:
- Contact Airtel Customer Care: The first step is to get in touch with Airtel's customer service representatives. They will guide you through the necessary steps for reactivation.
- Clear Outstanding Charges: Before the number can be fully reactivated, you will need to pay any outstanding bills or safe custody charges accumulated during the period the number was inactive.
By understanding these aspects, you can effectively manage your Airtel mobile number, especially if you need to pause its usage temporarily while ensuring its availability for future reactivation.
