To report a scammer on Alibaba, you must use the platform's Complaint Center, a process exclusively available on a desktop computer.
Steps to Report a Scammer on Alibaba
Reporting a scammer involves a systematic approach through Alibaba's dedicated complaint system. Follow these essential steps:
- Sign In to Complaint Center: Begin by logging into the Alibaba Complaint Center using your registered Alibaba account.
- Choose Dispute Type: Within the Complaint Center, navigate to select the appropriate dispute category. For reporting a scammer, you should choose the "Other Trade Dispute" type, and then click "Report."
- Access Complaint Template: After selecting the dispute type, click on "Complaint" to reveal the form where you can detail your issue.
- Fill Out Complaint Details: Carefully complete the complaint detail form. It is crucial to provide as much information as possible about the scam incident, including any evidence you have collected.
- Submit Your Report: Once all the required fields are accurately filled, review your submission for completeness and precision, then click "Submit" to send your report for Alibaba's review.
Important Considerations for Reporting
- Desktop Requirement: Please be aware that submitting a scam report or complaint through Alibaba's Complaint Center can only be done on a desktop computer. This functionality is not supported on mobile devices.
- Gather Comprehensive Evidence: Before initiating the complaint process, collect all relevant supporting documentation. This may include screenshots of communications, transaction details, specific product listings, and any other pertinent records that can substantiate your claim. The more detailed and robust your evidence, the more effectively Alibaba can investigate the reported scam.
- Provide Clear Description: When filling out the form, articulate the nature of the scam clearly. Describe how the incident unfolded, identify the parties involved, and explain the impact it had on you. Precision in your description helps Alibaba understand the context of your report.
