If an AliExpress seller fails to ship an item within the specified timeframe, AliExpress automatically closes the order and initiates a full refund to the buyer. This process is designed to protect buyers and ensure a fair transaction environment on the platform.
Automatic Order Cancellation and Refund
Upon successful payment for an order on AliExpress, the seller is obligated to prepare the shipment and dispatch it within a specific period. This "shipping time" is clearly indicated on the order page. If the seller does not fulfill this requirement and fails to ship the item by the deadline, AliExpress takes immediate action:
- Order Closure: AliExpress will automatically close the order. There's no need for the buyer to intervene or open a dispute at this stage regarding non-shipment.
- Full Refund Initiation: All funds received from the buyer for that order will be fully returned. This means the buyer gets back the entire amount they paid for the item, including any shipping fees.
- Refund Timeline: Buyers can typically expect to receive their refund within 3 to 20 business days after the order has been closed. The exact timing can depend on the buyer's bank or payment method.
Understanding the Process
AliExpress operates on a system that holds sellers accountable for their shipping commitments. The "processing time" or "shipping time" shown on each product page and order detail page is crucial. It represents the maximum time a seller has to send out the item. This is a core part of their Buyer Protection program.
Key Aspects for Buyers
- No Action Required Initially: Buyers generally do not need to take immediate action if a seller misses the shipping deadline. The system is automated to protect them.
- Monitoring Order Status: It's advisable for buyers to regularly check their order status in their AliExpress account to track the processing time and shipment progress.
- Payment Method Impact: The speed of the refund can vary based on the original payment method (e.g., credit card, e-wallet).
What to Expect as a Buyer
When an order is cancelled due to non-shipment, buyers will typically receive notifications from AliExpress regarding the order status change and the initiated refund.
| Event | Description | Outcome for Buyer |
|---|---|---|
| Seller misses deadline | Seller does not ship the item by the promised date. | AliExpress automatically closes the order. |
| Order Closed | System registers non-shipment and cancels the order. | Full refund is initiated. |
| Refund Processed | Funds are returned to the original payment method. | Money typically appears in the buyer's account within 3-20 business days. |
This automated process ensures that buyers are not left out of pocket for items that are never dispatched, maintaining trust in the AliExpress platform.
