A hardware reset of your Apollo interface can resolve various issues by restoring its factory default settings, which is often a key troubleshooting step for unexpected behavior.
Why Reset Your Apollo?
Performing a hardware reset on your Apollo interface is a powerful troubleshooting technique that can help resolve various problems. You might consider a reset in the following scenarios:
- Troubleshooting: If your Apollo is behaving unexpectedly, experiencing audio dropouts, or exhibiting unusual LED patterns.
- Software Updates: After major UAD software or firmware updates, a hardware reset can ensure the new software integrates correctly with the device.
- Restoring Defaults: To return all hardware settings to their factory state, clearing any custom configurations or user preferences stored on the device.
Step-by-Step Apollo Hardware Reset
This process will revert your Apollo device to its default factory settings. Follow these steps carefully:
- Power Down: Locate the rear power switch on your Apollo device and switch it to the OFF position. Ensure the unit is completely powered off.
- Button Combination: While the device is off, simultaneously press and hold down the following controls:
- The LEVEL knob (press it in, as if it were a button).
- The LOW CUT button.
- The POLARITY button.
Keep these three controls pressed throughout the next step.
- Power On & Hold: While continuing to hold the LEVEL knob, LOW CUT, and POLARITY buttons, power your Apollo device ON using the rear switch. Continue holding the buttons until you observe the LEDs on the unit flashing rapidly. This rapid flashing indicates that the reset process has begun.
- Final Power Cycle: Once the LEDs are flashing rapidly, you can release the buttons. Next, power your Apollo device OFF again using the rear switch. Wait a few seconds, and then finally power it back ON. This last power cycle completes the hardware reset, and your Apollo will now be at its factory default settings.
What Happens After a Reset?
Once the hardware reset is complete, your Apollo device will revert to its original factory settings. This means:
- Configuration Cleared: All custom settings, routing configurations, and preferences stored directly on the hardware will be cleared.
- Default State: The device will behave as it did when it was first unboxed.
- UAD Authorizations: Rest assured, a hardware reset of your Apollo does not affect your UAD plug-in authorizations or your Universal Audio account. These are managed separately.
When to Seek Further Help
If performing a hardware reset doesn't resolve your specific issue, it's recommended to consult the official Universal Audio support resources. They provide model-specific troubleshooting guides and comprehensive support documentation that can offer further assistance. For more detailed information or to explore other troubleshooting options, visit the Universal Audio support page at www.uaudio.com/support.
