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How Do I Delete an App and Stop Payment?

Published in App Management and Subscriptions 4 mins read

Deleting an app from your device and stopping its associated payments are two distinct, crucial steps to ensure you no longer pay for a service you don't use. It's important to understand that uninstalling an app does not automatically cancel its subscription or stop recurring payments.

Understanding App Deletion vs. Subscription Cancellation

Many users mistakenly believe that simply removing an app from their phone will also halt any charges associated with it. However, subscriptions are often managed through your app store (like Google Play or Apple App Store) or directly with the service provider, independent of whether the app is installed on your device. To truly stop payments, you must specifically cancel the subscription.

How to Delete (Uninstall) an App

Deleting an app frees up storage space on your device and removes its icon from your home screen and app drawer. The process is straightforward, though it varies slightly by operating system.

On Android Devices

  1. From your Home Screen or App Drawer:
    • Touch and hold the app icon you wish to remove.
    • Tap Uninstall or drag the app to the Uninstall option that appears at the top of the screen.
    • Confirm your choice when prompted.
  2. From Settings:
    • Open your device's Settings app.
    • Navigate to Apps or Applications (this might be under "Apps & notifications").
    • Find and tap on the specific app you want to delete.
    • Tap Uninstall and confirm.

On iOS Devices (iPhone/iPad)

  1. From the Home Screen:
    • Touch and hold the app icon until all apps begin to jiggle.
    • Tap the minus sign (–) in the upper-left corner of the app you want to delete.
    • Tap Delete App, then confirm by tapping Delete.
  2. From the App Library (iOS 14 and later):
    • Swipe left past all your Home Screen pages to reach the App Library.
    • Touch and hold the app icon you want to delete.
    • Tap Delete App, then confirm by tapping Delete.

How to Stop Payment (Cancel a Subscription)

As mentioned, uninstalling the app will not cancel your subscription. You must manually cancel it through the platform where you initially subscribed or directly with the service provider.

Canceling Subscriptions on Google Play

If you subscribed to an app or service through the Google Play Store on your Android device, you must cancel the subscription there to stop recurring payments.

Step Action
1. On your Android device, open the Google Play Store app.
2. Tap the profile icon (usually your initial or picture) in the top-right corner.
3. Tap Payments & subscriptions, then Subscriptions.
4. Select the subscription you want to cancel from the list.
5. Tap Cancel subscription and follow the on-screen prompts to confirm your cancellation.

For more detailed guidance on managing your Google Play subscriptions, you can visit the official Google Play Help page.

Canceling Subscriptions on Apple App Store (iOS)

If you subscribed to an app through Apple's App Store on your iPhone or iPad, you will manage it via your Apple ID settings.

  1. Open the Settings app.
  2. Tap your name at the very top.
  3. Tap Subscriptions.
  4. Select the specific subscription you wish to cancel from the list.
  5. Tap Cancel Subscription and confirm your decision.

Canceling Direct Subscriptions

For subscriptions made directly through a company's website (not via Google Play or Apple App Store), you'll need to go to that company's website or contact their customer support.

  • Visit the service provider's website: Log in to your account and look for sections such as "Account Settings," "Subscriptions," "Billing," or "Manage Plan."
  • Contact customer support: If you cannot find the cancellation option, reach out to their support team via email, phone, or live chat for assistance.

Important Considerations After Cancellation

After you successfully cancel a subscription, keep these points in mind:

  • Check Your Subscription Status: Always verify that your subscription status has changed to "Canceled" or "Expires on [Date]" to confirm that no further charges will occur.
  • Refund Policies: Understand that cancellation typically means you won't be charged for the next billing cycle. Refunds for the current billing period depend on the app's or platform's specific refund policy, which can vary significantly.
  • Access After Cancellation: You usually retain access to the subscription benefits until the end of the current billing period, even after you have formally canceled the recurring payment.