Yes, you can return brake pads to O'Reilly Auto Parts if they are defective and covered by the product's limited warranty.
O'Reilly Auto Parts offers limited warranties on products purchased from their stores. If the brake pads you purchased are found to be defective and fall within the terms of their warranty coverage, you are eligible for a return.
Conditions for Return
To successfully return defective brake pads, ensure they meet the following criteria:
- The brake pads must be defective.
- The defect must be covered under the product's limited warranty.
What You Will Receive
If your defective brake pads meet the return conditions, O'Reilly Auto Parts provides several options:
- Replacement: You can receive a new set of brake pads.
- Repair: In some cases, the product might be repaired.
- Refund: You may be issued a refund for your purchase.
Essential Requirement for Warranty Service
To be eligible for any warranty service, including a return for defective brake pads, you must present the original sales receipt. Without this receipt, you may not be able to process a warranty claim or return.
For a quick overview of the return process for defective items:
| Return Type | Condition | Required Documentation | Available Outcomes |
|---|---|---|---|
| Warranty Return | Defective product | Original Sales Receipt | Replacement, Repair, or Refund |
| Covered by Warranty |
To initiate a return for defective brake pads, visit any O'Reilly Auto Parts store with your original sales receipt.
