If you need to get a transfer back, especially in the case of an unauthorised transaction, the most critical first step is to contact your bank immediately. Speed is essential when dealing with potentially unauthorised activity on your account.
Steps to Take for Unauthorised Transfers
Based on guidance for unauthorised transactions, here are the key actions you should take without delay:
- Immediately ring your bank.
- Contacting your bank as soon as possible is crucial. The faster you report the issue, the better the chances of recovery or limiting further loss. Use their dedicated fraud or customer service line.
- Tell them that there is an unauthorised transaction on your account.
- Clearly explain that a transfer or transaction occurred that you did not authorise. Provide details such as the date, amount, and recipient (if known).
- Put a 'stop' on your account.
- To prevent any further unauthorised activity, take steps to secure your account. This could involve:
- Cancelling your bank card.
- Disabling internet banking access.
- Stopping online money transfers.
- To prevent any further unauthorised activity, take steps to secure your account. This could involve:
Taking these steps promptly is vital for your bank to investigate the unauthorised transaction and potentially recover the funds. Follow any further instructions your bank provides, which may include filling out forms or providing additional information.
