How Can I Refund a Wrong Transaction in BPI?

To refund a wrong transaction in BPI, especially if it involves an accidental payment to an incorrect merchant using your BPI Debit or Credit Card online or via mobile, you should immediately contact the BPI Contact Center.

Steps to Address an Incorrect BPI Transaction

When you realize you've made a payment to an unintended recipient or an incorrect merchant through your BPI Online or Mobile Banking using your BPI Debit or Credit Card, taking prompt action is crucial for a potential reversal.

Immediate Action is Key

It's highly advisable to contact BPI as soon as you identify the erroneous transaction. The sooner you report the issue, the better the chances for BPI to investigate and potentially initiate a reversal process.

How to Contact BPI for a Reversal Request

There are primary ways to reach out to BPI for inquiries regarding wrong transactions and to request a reversal:

• Phone Call:

  • You can call the BPI Contact Center directly. This is often the quickest way to speak to a representative who can guide you through the initial steps.
  • Contact Number: (+632) 889-10000

• Send a Message:

  • For less urgent inquiries or if you prefer written communication, you can also send a message to BPI. This can typically be done through their official website's contact form or secure messaging channels within your BPI online banking portal.
  • Online Inquiries: Visit BPI's Contact Us Page (Example link; please use BPI's actual contact page if available)

Information to Prepare

When you contact BPI, having specific details about the transaction readily available will help expedite your request. Be prepared to provide the following:

• Transaction Date: The exact date the incorrect payment was made.
• Transaction Amount: The precise amount of the erroneous payment.
• Merchant Name: The name of the incorrect merchant or recipient.
• Card Type: Whether it was a BPI Debit Card or a BPI Credit Card.
• Account Number: Your BPI account number linked to the transaction.
• Transaction Reference Number: Any reference or confirmation number provided for the transaction.
• Reason for Reversal: Clearly state that it was an accidental payment to an incorrect merchant.

BPI Contact Methods

For your convenience, here's a summary of the direct contact information:

Remember, BPI will assess each case individually, and while they will do their best to assist, the success of a reversal depends on various factors, including the nature of the transaction and the timeliness of your report.