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How to Reset Card PIN?

Published in Card Management 3 mins read

The most reliable and secure way to reset your card PIN, especially if you have forgotten it or if your card has been blocked due to incorrect attempts, is by seeking direct assistance from your bank.


Understanding Card PIN Resets

Resetting a card PIN is often necessary under specific circumstances where security protocols require bank intervention. Unlike simply changing a PIN (where you already know the old one), a "reset" typically implies that the original PIN is unknown or the card has been locked.

  • Forgotten PIN: If you can't recall your Personal Identification Number, your bank is the only entity that can issue a new one or guide you through a secure recovery process.
  • Blocked Card: Repeated incorrect PIN entries can lead to your card being temporarily or permanently blocked as a security measure. In such cases, a PIN reset or generation is required to regain access to your funds and services.

The Bank-Assisted PIN Reset Process

As per banking protocols, your financial institution plays a crucial role in ensuring the security of your card and transactions. When a PIN reset is needed, the process is facilitated directly by the bank.

Steps to Reset Your PIN Through Your Bank:

  1. Contact Your Bank: The first and most essential step is to seek help from the bank directly. This can typically be done by visiting a local bank branch in person or by contacting their customer service via phone. In-person visits are often preferred for security reasons when dealing with sensitive requests like PIN resets.
  2. Fill Out Necessary Forms: Banks require you to complete specific documentation for security and verification purposes. You will be asked to fill up forms requesting PIN generation or PIN change. These forms verify your identity and authorize the bank to proceed with the request.
  3. Submit Your Request: Once the forms are accurately filled out, you must submit them to a bank representative. Ensure you have any required identification documents with you, as the bank will need to verify your identity.
  4. Await Due Process: After submission, the bank will start the due process for ATM card PIN change. This typically involves generating a new PIN, which is then sent to your registered address securely, or provided to you through other secure channels as per the bank's policy. The new PIN is usually delivered separately from your card to enhance security.

Why the Bank is Essential for PIN Resets

For situations involving a forgotten or blocked PIN, direct bank intervention is paramount. This contrasts with simple PIN changes (where you already know your current PIN), which might sometimes be done via ATMs or online banking portals. However, to reset a PIN securely when it's unknown or the card is blocked, banks employ a stringent, form-based process to prevent unauthorized access and protect your financial assets. This ensures that only the legitimate cardholder can obtain a new PIN.


Step Description
1. Initiate Contact Visit a bank branch or call their customer service.
2. Complete Forms Fill out required 'PIN Generation' or 'PIN Change' request forms.
3. Submit Request Submit the completed forms with necessary identification.
4. Await New PIN Your bank will securely process and issue a new PIN.