It typically takes up to 10 business days (which can be 14 calendar days) for a refund to process on Cash App after the merchant has issued it.
Understanding Cash App Refund Timelines
When a merchant processes a refund for a transaction you made with your Cash App Card, it initiates a process that can take a specific amount of time for the funds to appear back in your Cash App balance. This timeframe accounts for the merchant's internal processing, their bank's transfer, and finally, Cash App's receipt and processing of the refund.
Here's a breakdown of the maximum expected time for a refund to be completed:
Refund Stage | Maximum Processing Time |
---|---|
From merchant initiating to Cash App processing | Up to 10 business days (14 calendar days) |
This period begins from the moment the merchant successfully initiates the refund, not from the date of your original transaction or return.
Important Considerations for Refunds
Card Status and Refunds
The status of your Cash App Card does not impact your ability to receive a refund. Even if you have locked your Cash App Card or reported it as missing or stolen, any refunds that have been issued for previous transactions will still be successfully processed and credited back to your Cash App balance.
What to Expect and Do
- Allow Full Processing Time: Always give the refund the full 10 business days (or 14 calendar days) to appear in your Cash App account. Refunds do not always process instantly.
- Monitor Your Activity: Regularly check your Cash App activity feed. Once the refund is successfully processed, it will appear as a credit in your transaction history and be added to your balance.
- Contact the Merchant First: If the specified timeframe has passed and you still haven't received your refund, your first step should be to contact the merchant or seller directly. Confirm that they have indeed issued the refund and ask for a transaction ID or reference number if available. This can help verify the refund's status on their end.
- When to Contact Cash App Support: If the merchant confirms the refund was sent, and the maximum processing time (10 business days / 14 calendar days) has already elapsed, then it is appropriate to reach out to Cash App support for further assistance. For more details on merchant refunds, you can visit the official Cash App Help page.