To contact CityFibre by email regarding new orders and installation queries, you can reach them at [email protected].
This specific email address is provided for customers with new broadband orders from any provider that uses CityFibre's network and requires support or information related to their installation. CityFibre is a wholesale network provider, meaning they build and operate the fibre optic infrastructure, while various internet service providers (ISPs) then offer broadband services over this network.
When using this email address, it is helpful to include relevant details to assist CityFibre in responding to your query efficiently, such as:
- Your full name
- The address of the installation
- Your order reference number (if applicable)
- The name of your broadband provider
- A clear description of your query regarding the new order or installation.
For general customer service queries unrelated to new installations or for support with an existing service, it is often best to contact your specific broadband provider directly, as they manage your service agreement and primary customer support.
