The phone number for the CNM Help Desk is (505) 224-HELP (4357).
Contacting the CNM Help Desk for Technical Assistance
For comprehensive technical support, students, faculty, and staff at Central New Mexico Community College (CNM) can connect with the Information Technology Services (ITS) Help Desk. This vital service assists with a wide array of technical issues, ensuring smooth operation of CNM's digital resources.
Direct Contact Information
The CNM Help Desk offers multiple convenient channels for support, catering to different needs and urgency levels:
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Phone Support: For immediate assistance and urgent concerns, direct phone contact is highly recommended.
- Phone Number: (505) 224-HELP (4357)
- Purpose: Best for real-time troubleshooting and urgent inquiries.
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Online Request System: To submit detailed service requests or non-urgent issues, the online portal provides an efficient method to track your support ticket.
- Website: Visit help.cnm.edu to open a new request.
- Purpose: Ideal for comprehensive issue reporting, software requests, or general inquiries that do not require immediate phone conversation.
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Email Support: For less urgent matters or when you need to attach files or screenshots to describe your issue, email is a suitable option.
- Email Address: You can send your queries to [email protected].
- Purpose: Useful for non-critical issues, follow-ups, or when you need to provide detailed written explanations.
For more general information about CNM's Information Technology Services, you can visit their official departmental page: CNM Information Technology Services.
Overview of CNM Help Desk Contact Methods
To simplify your search for assistance, here’s a summary of the primary ways to reach the CNM Help Desk:
| Method | Detail | Ideal For |
|---|---|---|
| Phone | (505) 224-HELP (4357) | Immediate, urgent technical issues |
| Online | help.cnm.edu | Submitting detailed service requests |
| [email protected] | Non-urgent inquiries, general questions |
Common Issues Assisted By the Help Desk
The CNM Help Desk is equipped to assist with various technical challenges, ensuring that students and staff can effectively utilize campus technology. They commonly provide support for:
- Account and Login Issues: Assistance with resetting passwords, accessing myCNM, Blackboard, or other CNM online platforms.
- Software Support: Help with installing, troubleshooting, or using CNM-provided software and applications.
- Network Connectivity: Guidance on connecting to campus Wi-Fi, resolving internet access problems, or setting up VPNs.
- Hardware Support: Basic troubleshooting for CNM-owned devices and advice for personal devices connected to the campus network.
- Printing Services: Support related to campus printing systems and print quotas.
By choosing the most appropriate contact method, you can ensure a swift and effective resolution to your technical issues from the CNM ITS team.
