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How to Properly Order at Dutch Bros?

Published in Coffee Ordering Guide 4 mins read

Ordering at Dutch Bros can be a smooth and enjoyable experience, whether you prefer the convenience of their mobile app for order-ahead or the classic drive-thru interaction. The key is knowing your options and being prepared.

Ordering Ahead with the Dutch Bros App

For a quick and seamless pickup, the Dutch Bros app offers an excellent "Order Ahead" feature. This method saves time and allows you to customize your drink precisely before you arrive.

Here's how to use the Dutch Bros app to place your order:

  1. Download & Join: Begin by downloading the official Dutch Bros app from your app store and creating an account. This sets you up for ordering and allows you to earn rewards.
  2. Set Your Location: Once logged in, use the app to search for your nearest Dutch Bros stand. Select your preferred location and tap on "Menu" to start browsing their extensive offerings.
  3. Start Your Order: Explore the menu categories and select the drink you wish to order. The app then guides you through customization options, allowing you to choose size, flavors, milk type, and any other modifications to perfect your drink.
  4. Pay & Pick Up: After customizing your order, proceed to the payment section within the app. Complete your transaction securely. You'll then receive instructions for picking up your order at the selected location, often involving a designated pickup window or area.
  5. Save Your Faves: The app allows you to save your custom drink creations as "Faves." This makes reordering your go-to drinks incredibly fast and convenient for future visits.

Ordering In-Person or Through the Drive-Thru

For those who prefer a more personal touch or are making an impromptu stop, ordering directly at the stand or drive-thru is the traditional Dutch Bros experience. The friendly Bro-istas are always ready to assist.

To ensure a smooth drive-thru or walk-up order:

  • Know Your Order: Before you get to the speaker or window, have a clear idea of what you'd like. Consider:
    • Drink Type: Is it a Rebel energy drink, a coffee-based beverage like a latte or cold brew, a blended Frost, or a tea?
    • Size: Dutch Bros typically offers Small, Medium, and Large sizes for most drinks.
    • Customizations: Think about your preferences for milk (e.g., oat, almond, coconut), sugar-free options, extra sweet, specific flavors, or whether you want whipped cream.
  • Be Prepared to Order: When it's your turn, speak clearly and confidently into the speaker or to the Bro-ista at the window. You can start with the drink name, size, and then any modifications.
    • Example: "I'd like a medium Iced Rebel, sugar-free Peach, with light ice please."
  • Don't Be Afraid to Ask: If you're new to Dutch Bros or unsure about a drink, don't hesitate to ask the Bro-ista for recommendations or explanations. They are known for their helpfulness and can guide you through the menu.
  • Have Payment Ready: Once your order is confirmed, have your preferred payment method (cash, card, or Dutch Bros gift card) easily accessible to speed up the transaction.

Common Dutch Bros Drink Categories

Understanding the basic categories can help you navigate the menu:

Drink Category Description Popular Examples
Rebels Dutch Bros' signature energy drink, customizable with various flavors. Electric Berry Rebel, Peach Rebel
Coffee A wide range of hot and iced coffee beverages, from classic to unique. Cold Brew, Lattes (Kicker, Annihilator), Mochas
Frosts Creamy, blended non-coffee drinks, similar to milkshakes, available in many flavors. Cookies & Cream Frost, Banana Frost
Teas Refreshing iced and hot teas, often flavored with fruit or unique syrups. Passion Watermelon Tea, Green Tea
Lemonades Tart and sweet lemonade bases, perfect for adding fruit flavors. Strawberry Lemonade, Blue Raspberry Lemonade

Tips for a Smooth Dutch Bros Experience

  • Check the Menu Online: If you're unsure what to order, browse the official Dutch Bros website or their app beforehand to familiarize yourself with their offerings.
  • Utilize the "Secret Menu": Dutch Bros is famous for its unofficial "secret menu" items. Don't be shy to ask about popular custom creations!
  • Join Dutch Rewards: Sign up for their rewards program through the app to earn points on purchases and receive exclusive offers.