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How Do I Cancel a Contract Without Paying?

Published in Contract Cancellation Rights 3 mins read

You may be able to cancel certain contracts, such as phone, TV, internet, or mobile contracts, without paying a fee under specific circumstances. This typically depends on the terms of your agreement and consumer protection laws designed to offer fairness.

Key Situations for Fee-Free Cancellation

There are particular scenarios where you might be legally entitled to cancel your contract without incurring an early termination fee:

  • Within the Cooling-Off Period: If you signed up for the contract less than 14 days ago, you are generally within a 'cooling-off period'. This period allows you to change your mind and cancel the service without penalty.
  • Contract Price Increase: If your provider decides to increase the price of your contract, they are often required to give you 30 days' notice. During this notice period, you typically have the right to cancel your contract without a fee before the new, higher price takes effect.
  • Problem with Service Quality: If there's a significant problem with the service provided, such as your internet speed being consistently below what was promised, you might have grounds to cancel without a fee. This often requires demonstrating that the service is not fit for purpose or does not match the agreed-upon terms.

What to Do When Cancelling

If you believe you meet one of the criteria for a fee-free cancellation, here are some steps you should consider taking:

  1. Review Your Contract: Always start by checking the terms and conditions of your specific contract. Look for clauses related to cancellation, price changes, and service level agreements.
  2. Contact Your Provider: Get in touch with your service provider directly. Clearly state your intention to cancel and explain why you believe you are entitled to do so without a fee, referencing the relevant reason (e.g., cooling-off period, price increase, service issue).
  3. Gather Evidence:
    • For cooling-off: Note the exact date you signed up.
    • For price increases: Keep any communication from your provider detailing the price hike and the date it takes effect.
    • For service problems: Document issues with performance (e.g., screenshots of speed tests for internet, dates and times of service outages, records of calls to technical support).
  4. Keep Records: Make a record of all your communications with the provider, including dates, times, names of representatives, and summaries of discussions. If possible, send cancellation requests in writing (email or letter) to have a paper trail.

For more detailed guidance on consumer rights related to phone, TV, internet, or mobile contracts, you can refer to resources like Citizens Advice.