Can I Call Standard Bank to Reverse a Debit Order?

Yes, you can initiate the process or get assistance by calling Standard Bank to reverse a debit order, though for recent, smaller transactions, their digital channels often offer a quicker and more direct solution.

Understanding Debit Order Reversal Options with Standard Bank

Standard Bank provides multiple convenient ways to dispute and reverse debit orders, catering to different scenarios based on the debit order's age and amount. While calling their contact centre is an option, especially for specific situations, using their digital platforms might be more efficient for certain disputes.

Reversing Recent or Smaller Debit Orders

For debit orders that have occurred within the last 40 days and are less than R200, the most efficient way to dispute them is directly through Standard Bank's digital channels.

• Standard Bank App: Access your banking app on your smartphone or tablet.
• Internet Banking: Log in to your profile via Standard Bank's official website.

These platforms allow for a streamlined dispute process, often resolving the matter without needing direct telephonic assistance.

Reversing Older or Specific Debit Orders (When Calling is Relevant)

If you need to dispute a debit order that occurred more than 40 days ago, you will need to complete a specific mandate form.

1. Call the Contact Centre: You will need to contact Standard Bank's customer service to obtain this mandate form. Their contact centre number is 0860 123 000.
2. Complete the Form: Once you have the form, accurately fill in all the required details regarding the debit order you wish to dispute.
3. Submit the Form: Follow the instructions provided with the form for submission, which will then allow Standard Bank to process your dispute for older transactions.

Quick Reference Guide for Debit Order Disputes