zaro

How do I contact DStv customer care?

Published in DStv Customer Support 1 min read

To contact DStv customer care, especially for DStv Kenya, the most convenient method is via WhatsApp, offering a quick and efficient way to get assistance.

Contacting DStv Kenya Customer Care

DStv provides a straightforward way to reach their customer service directly through WhatsApp, enabling you to resolve queries and receive support for your account with ease.

WhatsApp Support

To utilize DStv's WhatsApp customer care service:

  • Save the Number: Add the number +254755896248 to your phone's contacts.
  • Prepare Your Details: Before you start a chat, ensure you have the following essential information ready:
    • Your Smartcard Number
    • Your Surname
  • Initiate Chat:
    1. Open WhatsApp and find the DStv contact you just saved.
    2. Send a simple "Hi" message to begin the conversation.
    3. Follow the automated prompts that will guide you through the available support options to address your specific needs.

For more details and alternative contact methods, you can visit the official DStv Kenya contact page.