When eBay's robust authentication process identifies an item as fake, or if it doesn't match the seller's description, the transaction is halted to protect the buyer. The item is prevented from reaching the buyer, and they are issued a full refund.
Buyer Protection Through Authenticity Guarantee
eBay's Authenticity Guarantee program is designed to instill confidence in high-value purchases, ensuring that buyers receive exactly what they paid for – genuine items. If an item undergoes the authentication process and is found to be counterfeit or not as described in the listing, the following actions are taken:
- Item is Withheld: The item will not be sent on to the buyer. This crucial step prevents fraudulent or misdescribed goods from entering the buyer's possession.
- Full Refund Issued: The buyer receives their money back. This ensures financial protection and peace of mind, as they are not out of pocket for a non-authentic or inaccurately described product.
Key Outcomes When an Item Fails Authentication
| Outcome Category | Description |
|---|---|
| Item Delivery | The item is NOT forwarded to the buyer. |
| Buyer's Funds | The buyer receives a complete refund of their purchase. |
| Authenticity Check | The item failed to be confirmed as authentic or as described. |
The Role of the Authenticity Program
The eBay Authenticity Guarantee covers various categories, including sneakers, watches, handbags, and trading cards, utilizing independent professional authenticators. These experts meticulously inspect items for authenticity, condition, and adherence to the listing description. Their diligence ensures that items are legitimate and accurately represented.
This rigorous process is a cornerstone of eBay's commitment to creating a trustworthy marketplace, safeguarding buyers from counterfeit goods and misleading listings. Learn more about eBay's Authenticity Guarantee.
