Yes, you can generally keep your Xfinity (formerly Comcast) email account even after disconnecting your internet or TV service, but there's a crucial condition you must meet to maintain access.
Retaining Your Xfinity Email After Service Disconnection
When you disconnect your Xfinity services, your associated email account(s) are not immediately deleted. Xfinity allows former customers to retain access to their email, but continued access is contingent upon a specific action you need to take shortly after your service ends.
To ensure you retain access to your Xfinity email account(s) as a former customer, you must:
- Log in to your account(s) using the Xfinity Email website within 90 days of disconnecting your service.
Failing to log in via the official Xfinity Email website within this 90-day window after your service disconnection will result in the loss of access to your email account. Once you have logged in within this timeframe, your access should continue indefinitely, allowing you to manage your emails without an active Xfinity service subscription.
Keeping your email active is straightforward if you adhere to this one-time post-disconnection requirement.
Summary of Email Retention Condition
| Condition | Requirement | Outcome (If Met) | Outcome (If Not Met) |
|---|---|---|---|
| Post-Service Login | Log in via the Xfinity Email website within 90 days of service disconnection. | Continued access to your email account. | Loss of access to your email account. |
This ensures that essential communications tied to your Xfinity email address can continue uninterrupted, even after you've moved on from their other services.
