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Can you text 911 in NYC?

Published in Emergency Services 3 mins read

Yes, you can text 911 in New York City. Text-to-911 is a reliable and safe way to contact emergency services across all five boroughs of NYC.

Texting 911 in New York City: When and How

New Yorkers have the option to reach emergency services by texting 911, especially when making a voice call is not possible or safe. The Fire Department of New York (FDNY) encourages its use as a vital tool for emergency communication.

When to Text 911 Instead of Calling

While calling 911 remains the primary and preferred method for emergency contact, Text-to-911 is specifically designed for situations where a voice call is not feasible. This includes:

  • Hearing or Speech Impairments: Individuals who are deaf, hard of hearing, or have speech disabilities can communicate effectively.
  • Situations Where It's Unsafe to Speak: If you are in a dangerous situation (e.g., an active shooter event, domestic violence, home invasion) where speaking could put you at greater risk.
  • Medical Emergencies Where You Cannot Speak: For instance, if you are experiencing a medical emergency that renders you unable to vocalize.
  • Poor Cell Signal: In some areas, the cell signal might be too weak for a voice call but strong enough to send a text message.

Important Note: Always remember to text 911 only if you cannot call 911.

How Text-to-911 Works

Using the Text-to-911 service is straightforward, similar to sending a regular text message.

Steps to Text 911:

  1. Open Your Messaging App: Go to your phone's text messaging application.
  2. Enter "911" as the Recipient: In the "To" or "Recipient" field, type 911.
  3. Provide Location and Emergency Type: In your first message, clearly state your exact location (address, cross streets, or landmarks) and the nature of the emergency. For example: "Active shooter at 123 Main St. Suspect has a gun."
  4. Be Concise and Clear: Use plain language and avoid abbreviations, emojis, or slang.
  5. Answer Questions: Emergency dispatchers will text you back with questions. Be prepared to provide more details as requested.
  6. Stay Connected: Do not hang up or turn off your phone. Keep your line open to receive further instructions or to provide more information.
  7. Photos/Videos: Do not send photos or videos unless specifically instructed to do so by the dispatcher, as not all systems can receive them yet.

Key Differences: Calling vs. Texting 911

Understanding the nuances between calling and texting 911 can help you make the best decision in an emergency.

Feature Calling 911 Texting 911
Preferred Method Yes, always prefer if safe and possible. Use only if calling is not possible or safe.
Information Flow Faster, more detailed, real-time audio cues. Slower, relies on text, no audio cues.
Location Tracking Enhanced 911 (E911) often provides more precise location data. Location services may be less accurate; always provide your address.
Accessibility Broadly accessible. Crucial for hearing/speech impaired individuals or when silence is required.

For more information on city services and resources, you can visit the NYC 311 portal.