Yes, you can text 911 in New York City. Text-to-911 is a reliable and safe way to contact emergency services across all five boroughs of NYC.
Texting 911 in New York City: When and How
New Yorkers have the option to reach emergency services by texting 911, especially when making a voice call is not possible or safe. The Fire Department of New York (FDNY) encourages its use as a vital tool for emergency communication.
When to Text 911 Instead of Calling
While calling 911 remains the primary and preferred method for emergency contact, Text-to-911 is specifically designed for situations where a voice call is not feasible. This includes:
- Hearing or Speech Impairments: Individuals who are deaf, hard of hearing, or have speech disabilities can communicate effectively.
- Situations Where It's Unsafe to Speak: If you are in a dangerous situation (e.g., an active shooter event, domestic violence, home invasion) where speaking could put you at greater risk.
- Medical Emergencies Where You Cannot Speak: For instance, if you are experiencing a medical emergency that renders you unable to vocalize.
- Poor Cell Signal: In some areas, the cell signal might be too weak for a voice call but strong enough to send a text message.
Important Note: Always remember to text 911 only if you cannot call 911.
How Text-to-911 Works
Using the Text-to-911 service is straightforward, similar to sending a regular text message.
Steps to Text 911:
- Open Your Messaging App: Go to your phone's text messaging application.
- Enter "911" as the Recipient: In the "To" or "Recipient" field, type 911.
- Provide Location and Emergency Type: In your first message, clearly state your exact location (address, cross streets, or landmarks) and the nature of the emergency. For example: "Active shooter at 123 Main St. Suspect has a gun."
- Be Concise and Clear: Use plain language and avoid abbreviations, emojis, or slang.
- Answer Questions: Emergency dispatchers will text you back with questions. Be prepared to provide more details as requested.
- Stay Connected: Do not hang up or turn off your phone. Keep your line open to receive further instructions or to provide more information.
- Photos/Videos: Do not send photos or videos unless specifically instructed to do so by the dispatcher, as not all systems can receive them yet.
Key Differences: Calling vs. Texting 911
Understanding the nuances between calling and texting 911 can help you make the best decision in an emergency.
Feature | Calling 911 | Texting 911 |
---|---|---|
Preferred Method | Yes, always prefer if safe and possible. | Use only if calling is not possible or safe. |
Information Flow | Faster, more detailed, real-time audio cues. | Slower, relies on text, no audio cues. |
Location Tracking | Enhanced 911 (E911) often provides more precise location data. | Location services may be less accurate; always provide your address. |
Accessibility | Broadly accessible. | Crucial for hearing/speech impaired individuals or when silence is required. |
For more information on city services and resources, you can visit the NYC 311 portal.