The Gallup model is a framework used to measure employee engagement based on responses to 12 core questions or statements. Devised by the Gallup organization, a well-known polling and statistics company, this model provides insights into how engaged and connected employees are within their workplace.
Understanding the Gallup Model
The core of the Gallup model lies in its 12 questions, also known as the Q12. These questions assess various aspects of the employee experience, from basic needs to growth opportunities.
The 12 Core Questions (Q12):
While the provided reference only gives two example questions, the full set addresses the following themes:
- Basic Needs: Do employees have what they need to do their work?
- Management Support: Do employees receive the support and recognition they need?
- Teamwork: Are employees able to collaborate effectively?
- Growth: Are employees given opportunities to learn and advance?
According to the reference, here are two example questions:
- "I know what's expected of me at work."
- "I have the opportunity to do what I do best every day."
How the Gallup Model Works:
- Survey Administration: Employees respond to the 12 questions using a standardized scale.
- Data Analysis: Gallup analyzes the collective responses to identify areas of strength and weakness in employee engagement.
- Action Planning: Organizations use the results to develop and implement strategies to improve employee engagement.
Benefits of Using the Gallup Model:
- Improved Productivity: Engaged employees are more productive and committed.
- Reduced Turnover: Higher engagement leads to lower employee turnover rates.
- Increased Profitability: Engaged workforces contribute to improved organizational profitability.
- Better Customer Satisfaction: Engaged employees often provide better customer service.
