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How do I contact Origin by phone?

Published in Energy Provider Contact 2 mins read

To contact Origin by phone, you can call their dedicated line for new applications and account transfers, or explore other contact options on their official website.

Contacting Origin by Phone

The primary phone number for reaching Origin regarding new energy applications or transferring your energy account is 1300 791 465. This number is specifically for purposes such as arranging a special meter read free of charge and facilitating the transfer of your energy account.

For a broader range of contact options, including customer service for existing accounts, billing inquiries, or technical support, it's always recommended to visit Origin's official website, as contact details can vary by service type and region. You can typically find comprehensive contact information on their main Contact Us page.

Here’s a summary of relevant phone numbers:

Service/Purpose Phone Number Notes
Origin Energy Applications 1300 791 465 For applying for new energy service, special meter reads, and transferring energy accounts.
ConcessionsSA Hotline 1800 307 758 Not an Origin number. Call this hotline after receiving your first Origin bill to continue energy concessions.

Important Notes on Calling

  • For New Services: When you call Origin on 1300 791 465 for new applications, they can help organize a special meter read at no cost to you and facilitate the transfer of your energy account.
  • Energy Concessions: If you are receiving energy concessions, remember that after your energy account is transferred to Origin and you receive your first electricity bill, you will need to contact the ConcessionsSA Hotline directly on 1800 307 758 to ensure your standard energy concession continues. This is a separate government service, not Origin's customer service line.

General Tips for Calling Customer Service

To ensure a smooth and efficient call experience when contacting any energy provider:

  • Have Account Details Ready: If you are an existing customer, have your account number, recent bills, and any relevant personal identification ready.
  • State Your Purpose Clearly: Begin your call by clearly stating the reason for your inquiry to be directed to the correct department.
  • Note Down Information: Keep a pen and paper handy to jot down reference numbers, names of representatives, and important details or instructions given during the call.
  • Check Operating Hours: Verify the call center's operating hours on Origin's website to avoid calling outside of business hours.