Tix is a comprehensive event ticket management software designed to streamline and centralize the process of selling tickets across multiple channels. It provides organizations with a robust platform to manage ticket sales efficiently, from online purchases to traditional in-person transactions.
Multi-Channel Ticket Sales
Tix works by offering a versatile system that accommodates a wide array of order methods, ensuring accessibility for various customer preferences. This multi-channel approach helps organizations reach a broader audience and simplify their ticketing operations.
Here's a breakdown of the primary sales channels Tix can accommodate:
| Sales Channel | Description & How It Works |
|---|---|
| Internet | Customers can purchase tickets online through a dedicated, secure platform, accessible from any web browser. This provides a convenient 24/7 purchasing option for buyers worldwide. |
| Facebook Page | Tix allows for direct ticket sales integrated into an organization's Facebook Page. This means customers can buy tickets directly through social media, leveraging the power of social networking to engage audiences where they already spend their time. |
| Phone | The system efficiently processes orders taken over the phone. This allows organizations to provide personalized service and assist customers who prefer to speak with a representative or require assistance with their purchase. |
| Fax | Tix can accommodate ticket orders submitted via fax. While less common today, this option ensures that organizations can still process requests from entities or individuals who prefer this traditional method. |
| Orders received through postal mail are also supported. This feature is useful for organizations that cater to audiences who may prefer to send their ticket requests and payments by mail. | |
| Box Office | For in-person sales, Tix integrates seamlessly with box office operations. This enables efficient on-site ticket purchasing at the event venue or any designated physical sales location, complete with real-time inventory updates. |
Enhanced Customer Service with Call Center
Beyond facilitating diverse sales channels, Tix also enhances the customer experience by offering an optional 24/7 Call Center service. This feature is designed to provide continuous support for ticket buyers:
- Live Operators: Ticket buyers can speak with a US-based live operator at any time, day or night.
- Convenient Ordering: This service allows individuals to place ticket orders over the phone with assistance from a real person, which is particularly beneficial for those who may have questions, need guidance, or prefer not to use online platforms.
By integrating various sales points and providing optional round-the-clock customer support, Tix effectively centralizes ticketing operations, streamlines the purchasing journey for customers, and empowers event organizers with a flexible and robust system for managing their events.
