To talk to a Game Master (GM) in Final Fantasy XIV (FFXIV), you primarily use the in-game Support Desk by typing the command /supportdesk into your chat window.
Accessing the Support Desk and Contacting a GM
The /supportdesk command initiates the process for contacting GMs and accessing a range of support options. Follow these steps to navigate the system and submit your inquiry:
- Open the Support Desk: Type
/supportdeskin your chat box and press Enter. This will open the Support Desk interface on your screen. - Review Common Issues: Upon opening, the Support Desk will first present you with a list of common issues and their potential solutions. It's often beneficial to review these first, as your issue might be resolved without needing direct GM intervention.
- Navigate to "Contact Us": If your issue requires direct assistance from a Game Master, locate and select the "Contact Us" tab within the Support Desk interface.
- Submit Your Inquiry: Within the "Contact Us" tab, you will be prompted to choose the most relevant option that describes your report or inquiry. Select the appropriate category to proceed with submitting your message or request to the GMs.
When to Contact a GM
Game Masters are available to assist with various in-game issues that cannot be resolved through standard troubleshooting or self-help options. Common reasons players contact a GM include:
- Reporting Harassment: Issues involving player misconduct, harassment, or violations of the game's terms of service.
- Reporting Bugs: Critical bugs or exploits that significantly impact gameplay and require immediate attention.
- Account Issues: Problems related to your game account, such as unauthorized access or recovery.
- Item Restoration: Inquiries about lost or accidentally discarded items that might be eligible for restoration.
- In-Game Assistance: Other complex game-related problems that require direct intervention from Square Enix support staff.
Using the /supportdesk command ensures your request is routed through the official channels, providing the most effective way to communicate with a Game Master for assistance.
