No, Fido is not closing down entirely. Only Fido Prepaid services are being discontinued.
Fido will continue to operate and provide its regular post-paid mobile services, including various plans and devices. The change specifically impacts customers currently using Fido's prepaid offerings.
Key Information Regarding Fido Services
The discontinuation specifically targets Fido's prepaid mobile services. This means that if you are a Fido Prepaid customer, your service will cease on a specific date.
Important Date for Prepaid Customers
- February 20, 2025: Fido Prepaid services will be shut down on this date.
To avoid losing mobile service and to keep your current phone number, Fido encourages its prepaid customers to transition to one of their available post-paid mobile plans.
What This Means for Fido Customers
This change primarily affects existing Fido Prepaid users. Other Fido customers, utilizing monthly plans or other services, will not be directly impacted by this specific change.
For Fido Prepaid Customers:
If you are a Fido Prepaid user, it is crucial to take action before the specified date.
- Transition to a Post-Paid Plan: To maintain your mobile service and retain your existing phone number, you will need to switch from your prepaid plan to a Fido post-paid plan.
- Explore Plan Options: Fido offers various post-paid plans that include different data, talk, and text options. You can explore these plans to find one that suits your needs. For more details on available plans, visit the Fido website for plans.
For Other Fido Customers:
If you are already on a monthly Fido plan, or any service other than prepaid, your services will continue as usual. Fido remains operational and committed to serving its existing customer base with its range of mobile and internet services.
Overview of Fido Service Status
To clarify which services are affected and which are not, refer to the table below:
| Service Type | Status | Affected Customers |
|---|---|---|
| Fido Prepaid Services | Discontinuing | Existing Prepaid Users |
| All Other Fido Services | Continuing | Not Affected |
In summary, Fido is not closing down, but it is streamlining its service offerings by discontinuing its prepaid options. This is a strategic move, and Fido will continue to be a major player in the Canadian telecommunications market for its core mobile services.
