Why is Genshin Impact Not Letting Me Change My Password?

The most common reason Genshin Impact might not be allowing you to change your password is due to a specific security protocol: the device you are using to initiate the password change must be the same device that receives the verification code. This means if you are trying to change your password on your computer, but your verification code is sent to an email account only accessible on your smartphone, the process may fail.

Understanding the Verification Process

HoYoverse, the developer of Genshin Impact, employs stringent security measures to safeguard user accounts. A key part of this is the two-factor authentication (2FA) process, which typically involves sending a verification code to your registered email address or phone number. For password changes in particular, the system often requires that the device from which you are requesting the change is also the one through which you can immediately access and input that verification code. This helps prevent unauthorized access or changes to your account, even if someone gains partial access to your credentials or contact information on a separate device.

Troubleshooting Steps for Password Changes

If you're encountering difficulties changing your Genshin Impact password, consider these practical solutions:

1. Ensure Same Device for Request and Verification:

   • Action: Verify that the device (e.g., your smartphone, tablet, or PC) you are currently using to access the HoYoverse account management page is also the same device where you can instantly access and view the verification code sent to your registered email or phone number.
   • Example: If your registered email is primarily accessed on your phone, it's best to perform the entire password change process, including inputting the code, directly on your phone. This ensures seamless access to both the password change interface and your email/SMS application.

2. Verify Your Current Password:

   • Issue: A frequent oversight is incorrectly entering your current password.
   • Solution: Double-check your existing password for typos, correct capitalization, and proper inclusion of any special characters.

3. Check Your Internet Connection:

   • Issue: An unstable or weak internet connection can disrupt the password change process or delay the delivery of verification codes.
   • Solution: Ensure you have a stable Wi-Fi or mobile data connection. Try resetting your router or switching to a more reliable network if possible.

4. Clear Browser Cache and Cookies:

   • Issue: Accumulated or corrupted browser data can sometimes interfere with website functionalities.
   • Solution: Clear your browser's cache and cookies, then attempt the password change again. Alternatively, try using an incognito/private browsing window or a different web browser.

5. Review Spam/Junk Folders:

   • Issue: Verification emails might inadvertently be filtered into your email's spam or junk folder.
   • Solution: Always check these folders if you do not receive the verification code within a few minutes of requesting it.

6. Wait for Cooldown Periods:

   • Issue: Repeated failed password change attempts or multiple code requests can trigger a temporary lockout or a cooldown period for security reasons.
   • Solution: If you've tried several times unsuccessfully, wait for 15-30 minutes before making another attempt.

7. Contact HoYoverse Customer Support:

   • Issue: If none of the above solutions resolve your issue, there might be a more complex account-specific problem.
   • Solution: Reach out directly to HoYoverse Customer Support. They can provide tailored assistance for your account. You can typically find their support contact information on the official HoYoverse website. For managing your account and password, you can often visit the official HoYoverse Account Center.

Summary of Common Password Change Issues and Solutions

By systematically addressing these potential issues, you should be able to successfully change your Genshin Impact password.