If you don't pick up your H-E-B curbside order on time, H-E-B will hold your order until the end of the day. If you still haven't arrived by then, a personal shopper will contact you to reschedule your pickup.
H-E-B's Policy for Late Curbside Pickups
H-E-B understands that delays can happen, which is why they have a specific process in place for orders not collected within their scheduled time slots. When you miss your designated pickup window, your groceries aren't immediately canceled. Instead, they are held at the store, allowing you flexibility throughout the day.Rescheduling Your Order
Should you be unable to pick up your order at all by the end of the day, H-E-B takes the initiative to reach out. A dedicated personal shopper will call you directly to discuss the situation and help you arrange a new pickup time that works for you. This proactive approach ensures your order is not simply canceled without notice.Important Considerations for H-E-B Curbside Orders
While the primary concern for late pickups is retrieving your order, it's also helpful to be aware of other key aspects of the H-E-B curbside service:- Coupon Application: If an item in your order for which you used a coupon is substituted, the coupon will still be applied to the substituted item. This ensures you still receive the intended savings despite product availability changes.
- Online Payment Methods: For all H-E-B curbside orders placed online, only credit cards or debit cards are accepted as forms of payment. Cash or other payment methods are not valid for these online transactions.
Summary of H-E-B Curbside Policies
To provide a quick overview of key policies related to H-E-B curbside, particularly concerning pickups and order management:| Scenario | H-E-B's Action / Policy |
|---|---|
| Missed Pickup Time Slot | Your order will be held until the end of the business day. |
| No Show by End of Day | A personal shopper will call you to reschedule. |
| Item Substitution with Coupon | The coupon remains applied to the substituted item. |
| Online Payment for Order | Only credit cards or debit cards are accepted. |
