ICA typically responds to written correspondence regarding straightforward issues within 3 working days and more complex matters within 15 working days. The exact reply time depends on the complexity of your inquiry.
When you contact the Immigration & Checkpoints Authority (ICA) with a written query, their commitment to service ensures a timely response based on the nature of your issue. This structured approach helps manage expectations and provides clarity on when you can anticipate a resolution or update.
Here’s a breakdown of ICA's response times for written correspondence:
| Type of Issue | Response Time |
|---|---|
| Simple, Straightforward | Within 3 working days |
| Complex | Within 15 working days |
For simple, straightforward issues, such as general inquiries that require quick confirmation or readily available information, you can expect a reply relatively quickly, usually within three working days. These are typically matters that do not require extensive investigation or coordination across different departments.
For complex issues, which might involve detailed case reviews, policy interpretations, or require cross-agency collaboration, the response time is extended to within 15 working days. This allows ICA the necessary time to thoroughly investigate your specific situation and provide a comprehensive and accurate response.
You can find more details about ICA's service standards on their official website: Our Service Commitment - ICA.
