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Do All Insurance Companies Use Xactimate?

Published in Insurance Estimating Software 2 mins read

No, not all insurance companies use Xactimate, although it is a highly prevalent and widely adopted software solution within the property insurance and restoration industries.

Understanding Xactimate's Role in Insurance

Xactimate is a powerful estimating software primarily used for calculating the cost of property damage repairs. It provides a comprehensive database of construction costs, labor rates, and materials, which helps standardize the estimation process for various types of claims, from residential homes to commercial properties. Its widespread use contributes to more consistent and efficient claim handling.

Widespread Adoption, Not Universal

While Xactimate's presence is significant, its use is not universal across every single insurance company. Many insurers and restoration contractors rely on Xactimate's extensive pricing data to develop accurate and consistent cost estimates for property damage. This reliance streamlines the claims process, facilitating clearer communication and more predictable outcomes between policyholders, adjusters, and contractors.

Key Usage Statistics

To illustrate Xactimate's impact and reach within the industry, consider the following key statistics regarding its utilization:

Aspect of Usage Percentage
Insurers and Restoration Contractors using Xactimate's pricing data for cost estimates Nearly 80%
Property Damage Claims in the U.S. handled using Xactimate About 50%

These figures demonstrate Xactimate's dominant position in the market. Its extensive user base spans across the U.S. and Canada, underscoring its role as a de facto standard for many in the insurance and restoration sectors.

Why Not 100%?

Despite its pervasive use, some insurance companies or individual adjusters may opt for alternative estimating software, proprietary internal systems, or a combination of tools. The choice often depends on factors such as the company's specific operational needs, the types of claims they frequently handle, their existing technological infrastructure, and their preference for different estimating methodologies. However, Xactimate's robust features, extensive database, and broad industry acceptance make it a preferred choice for a substantial majority of industry professionals.