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Do I get charged for international calls if they don't answer?

Published in International Call Billing 4 mins read

Yes, you can typically be charged for international calls even if you don't answer them. This occurs because once an incoming international call reaches your device and connects to the foreign network, the service provider considers the network resources to have been utilized, making the call billable. This holds true regardless of whether you pick up the call or allow it to go to voicemail.

Understanding International Call Charges

When your phone is connected to an international cellular network (roaming), it's essentially using that foreign network's infrastructure. If a call is successfully delivered to your device on that network, it often triggers a charge. This is because the act of delivering the call, even if unanswered, consumes network resources. Depending on your specific international roaming plan, this risk also extends to incoming texts.

When Does a Call Become Billable?

The key factor for billing often revolves around the call's successful delivery to your device while it's active on an international network.

  • Connection to International Towers: Your device must be actively connected to a cellular tower in a foreign country.
  • Call Reaches Your Device: The incoming call successfully rings your phone or attempts to connect to it through the international network.
  • Answered or Unanswered: Whether you pick up the call or let it go to voicemail, if the call connected to your device, it can be considered billable.

Billing Scenarios for International Incoming Calls

To clarify potential charges, consider the following scenarios:

Scenario Billing Status Explanation
Incoming international call reaches your device, but you don't answer (e.g., rings and goes to voicemail) Likely Billed The network successfully delivered the call attempt to your phone while it was connected to an international tower. Since network resources were utilized to route the call to your device, it can incur charges, even if you never spoke to the caller.
Incoming international call reaches your device, and you answer Billed Standard international incoming call charges apply as the call was connected and answered. These rates vary significantly based on your carrier and plan.
Incoming international call does not reach your device (e.g., phone off, in airplane mode, no service, goes straight to voicemail without ringing) Not Billed If your phone is unreachable, no connection is established with your device on the international network. In this case, no billable resources are utilized for call delivery to your phone, and you generally won't be charged for the incoming call itself. (Note: Charges for voicemail retrieval might apply if done internationally).

Factors Influencing International Billing

The exact charges and policies for international calls, whether answered or not, can vary significantly based on:

  • Your Mobile Carrier: Different carriers have different roaming agreements and pricing structures.
  • Your Specific Plan: Some plans include international roaming benefits, while others charge per-minute or per-megabyte rates.
  • Roaming Add-ons: Many providers offer international passes or bundles that can reduce costs.
  • Country Visited: Rates can differ based on the specific country you are in.

Tips to Avoid Unexpected International Charges

To prevent surprising charges when traveling internationally:

  1. Check Your Plan Before You Go: Contact your mobile carrier or visit their website to understand your international roaming rates and options. Many providers offer international plans or add-ons that can significantly reduce costs.
  2. Consider an International Roaming Pass: These passes often provide a bundle of data, talk, and text for a fixed price, which can be more economical than pay-as-you-go rates.
  3. Utilize Wi-Fi Calling: When connected to Wi-Fi, many carriers allow you to make and receive calls and texts using your domestic plan's rates, effectively bypassing international roaming charges. Ensure this feature is enabled on your device and supported by your carrier. Learn more about Wi-Fi calling here.
  4. Buy a Local SIM Card: For longer stays, purchasing a local SIM card in your destination country can be the most cost-effective option, offering local rates for calls, texts, and data.
  5. Turn Off Cellular Data Roaming: To avoid data charges, disable data roaming in your phone settings.
  6. Set Your Phone to Airplane Mode: If you don't need any cellular services, putting your phone in airplane mode will prevent any incoming calls or data usage and ensure you aren't accidentally charged. You can still use Wi-Fi in airplane mode.
  7. Monitor Usage: Some carriers offer tools or apps to track your international usage and spending in real-time.

By understanding how international calls are billed and taking preventative measures, you can avoid unexpected charges while traveling abroad.