Why isn't my new iPhone charging?

Your new iPhone might not be charging due to a few common reasons, often related to the charging accessories, the power source, or minor software glitches.

Common Reasons Your New iPhone Won't Charge

When your brand-new iPhone refuses to charge, it can be frustrating. However, the solution is often simpler than you might think, frequently pointing to issues with your charging setup rather than the device itself.

Charging Accessories

The most frequent culprits behind a non-charging iPhone are the very tools you use to power it.

• Damaged Cable or Adapter: Even new accessories can be faulty or become damaged during handling. Look closely at your Lightning cable (or USB-C cable for newer models) and the USB power adapter. Signs of damage include fraying, cuts, bent prongs on the adapter, or discoloration.
• Non-Certified Accessories: Using cables or adapters that aren't Made for iPhone (MFi) certified can lead to charging issues or damage your device. While your new iPhone comes with genuine accessories, third-party purchases might not always meet Apple's standards.

Power Source Issues

The power outlet itself can be the problem.

• Faulty Wall Outlet: Not all wall outlets provide consistent power. A specific outlet might be dead or have loose wiring.
• Loose Connections: The connections between your charging cable, USB adapter, and the wall outlet might not be firm.
• Power Strips/USB Ports: Charging through a power strip, surge protector, or a computer's USB port can sometimes deliver insufficient power, especially if other devices are drawing power simultaneously.

Software Glitches

Sometimes, a minor software bug can prevent your iPhone from recognizing the charger. A quick restart can often resolve these temporary hiccups.

Charging Port Problems

Though less common for a new iPhone, it's still a possibility.

• Debris in Port: Lint, dust, or other small particles can get lodged in the charging port, preventing the cable from making proper contact with the internal pins.

Step-by-Step Troubleshooting Guide

Follow these steps to diagnose and fix your iPhone charging problem:

1. Inspect Your Charging Cable and USB Adapter:

   • Always begin by thoroughly examining your charging cable and USB adapter.
   • Look for any signs of damage, such as breakage, fraying, or bent prongs.
   • It's crucial not to use damaged accessories, as they can be ineffective or even pose a safety risk.
   • If you find any damage, replace the accessory with a new, Apple-certified one.

2. Verify the Power Source and Connections:

   • Ensure you are using a reliable power source, ideally a wall power outlet.
   • Check for firm connections between your charging cable, the USB wall adapter, and the wall outlet or any AC power cable.
   • If it's still not charging, try a different wall outlet to rule out an issue with the specific power source. Avoid using power strips or computer USB ports initially.

3. Restart Your iPhone:

   • A simple restart can often clear up minor software glitches.
   • For most iPhones: Press and hold either volume button and the side button until the power off slider appears. Drag the slider, then wait 30 seconds for your device to turn off. To turn your device back on, press and hold the side button (on the right-hand side of your iPhone) until you see the Apple logo.
   • For older models (with Home button): Press and hold the side (or top) button until the power off slider appears.

4. Clean the Charging Port:

   • Carefully inspect the charging port on the bottom of your iPhone using a flashlight.
   • If you see lint, dust, or debris, gently clean it out using a soft, non-metallic tool like a wooden toothpick or a can of compressed air. Be very careful not to damage the internal pins.

5. Try Different Accessories:

   • If possible, test your iPhone with a different charging cable and adapter that you know are working correctly. Borrowing from a friend or using another Apple device's charger can help isolate the problem to your original accessories.

6. Check Environmental Factors:

   • iPhones are designed to operate within certain temperature ranges. Extreme cold or heat can sometimes temporarily prevent charging. Ensure your iPhone is at room temperature.

7. Contact Apple Support:

   • If you've tried all the above steps and your new iPhone still isn't charging, there might be an internal hardware issue. Since it's a new device, it should be covered under warranty.
   • Contact Apple Support or visit an Apple Store or authorized service provider for further assistance.

Quick Checklist: Why Isn't My iPhone Charging?

This table summarizes common issues and their immediate solutions.