To disconnect your Jio Fiber connection, you primarily need to contact Jio customer care. This can be done effectively through email or a phone call, providing them with the necessary details to process your request.
Methods to Disconnect Jio Fiber
Jio offers straightforward ways to initiate the disconnection process for your Jio Fiber service.
1. Disconnection via Email
Sending an email is a documented method for requesting a Jio Fiber disconnection.
- Recipient Email: You should address your email to
[email protected]. - Subject Line: Use a clear and specific subject line such as:
- "Request to disconnect Jio Fiber connection."
- Email Body Content: In the body of your email, ensure you provide the following crucial information:
- Your Jio Fiber account number: This is essential for identifying your specific connection.
- Your registered mobile number: The mobile number linked to your Jio Fiber account.
- Reason for closing your connection: Briefly state why you wish to disconnect the service (e.g., relocating, no longer needed, switching providers).
2. Disconnection via Phone Call
You can also contact Jio customer care directly over the phone to request disconnection. Be prepared to provide your account details and reason for disconnection during the call.
Jio Customer Care Contact Numbers:
| Service | Contact Number | Notes |
|---|---|---|
| Jio Fiber Care | +91 96999+48263 |
Please note the unusual + sign in the middle of the number, use as provided by sources. |
| Jio Fiber Care | 09123-369-676 |
Standard format. |
Important Considerations Before Disconnection
Before fully disconnecting your Jio Fiber service, keep the following points in mind to ensure a smooth process:
- Return of Equipment: You will likely need to return the Jio Fiber equipment provided by the company, such as the Wi-Fi router (ONT device) and set-top box (if applicable). Jio representatives may schedule a pickup. Ensure all original accessories are included.
- Clear Dues: Settle any outstanding bills or unpaid dues associated with your Jio Fiber account. Your disconnection process might not be completed until all payments are cleared.
- Service Confirmation: After initiating the disconnection, follow up to ensure your request has been processed. You might receive an SMS or email confirmation once the service is officially terminated.
