If you have forgotten or misplaced your Kenya Revenue Authority (KRA) Personal Identification Number (PIN), retrieving it is a straightforward process. You can recover your KRA PIN through two primary methods: via email or by contacting the KRA Call Centre.
Methods for KRA PIN Retrieval
Here are the detailed steps to retrieve your existing KRA PIN:
1. Retrieve KRA PIN via Email
This method allows you to send a direct request to the KRA call centre for PIN retrieval.
- Scan Your ID: Prepare a clear scan of your original identification document, ensuring both sides of the ID are visible and legible.
- Compose Email: Send an email to
[email protected]. - State Your Request: Clearly state in the email that you are requesting the retrieval of your KRA PIN. Attach the scanned copy of your ID.
2. Retrieve KRA PIN via Call Centre
For immediate assistance, you can contact the KRA Call Centre directly.
- Dial the Number: Call the KRA Call Centre at
+245711-099-999. - Follow Prompts: Once connected, listen carefully to the automated prompts and select option 2 for PIN retrieval. A representative will then guide you through the process.
It is essential to ensure that the scanned ID is clear and that you have access to the phone number or email address linked to your KRA PIN for verification purposes if required.
