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Can I Call Lime?

Published in Lime Customer Service 3 mins read

Yes, you can call Lime to reach their customer support.

Connecting with Lime Customer Support

Lime offers various methods for users to get in touch with their support team, with direct phone support being one of the most immediate options. Whether you have specific inquiries about your user agreement, need assistance with your account, or encounter issues during a ride, reaching out via phone can provide direct help.

Lime Phone Number and Online Resources

For direct communication with Lime, the primary contact information is:

  • Phone Number: You can contact Lime by calling 1 (888) 546-3345. This number is available for various types of questions, including detailed inquiries concerning the terms of their Assumption of Risk or Waiver and Release of Claims, as well as general customer service needs related to their services.
  • Online Help Center: For comprehensive support articles, frequently asked questions (FAQs), and to submit a support request online, Lime's official help center is available at help.li.me. This online resource is excellent for self-service solutions and for submitting non-urgent issues that require a documented response.

When to Contact Lime Support

You might find it beneficial to contact Lime customer support for a range of issues, such as:

  • Account Management: Assistance with creating an account, logging in, or updating personal information.
  • Ride Issues: Problems with unlocking a vehicle, mechanical issues during a ride, or difficulties ending a ride.
  • Billing and Payments: Questions regarding charges, refunds, payment methods, or discrepancies on your statement.
  • Safety and Reporting: To report an accident, an improperly parked vehicle, or any safety concerns.
  • Legal Inquiries: Specifically, for detailed explanations or questions about sections of their user agreement, such as the Assumption of Risk or Waiver and Release of Claims.

Overview of Lime Contact Options

To ensure you can easily find the best way to get assistance, here's a summary of the contact options available:

Contact Method Description
Phone Support Ideal for urgent issues or when you prefer to speak directly with a representative. The dedicated phone number is 1 (888) 546-3345. This offers a direct line for various customer service queries.
Online Help Center A comprehensive resource for self-help. You can browse FAQs, read articles about common issues, and submit a detailed support ticket through their web portal at help.li.me. This is suitable for less urgent matters and provides a structured way to report problems.
In-App Support For many common problems experienced during or immediately after a ride, the Lime app itself provides in-app support options. This can include troubleshooting guides, reporting mechanisms for vehicle issues, and quick access to FAQs relevant to your current ride status.

By leveraging these contact methods, you can effectively communicate with Lime's support team to resolve your inquiries and enhance your overall experience with their micromobility services.