How Do I Speak to Someone at MA Unemployment?

To speak to someone at MA unemployment, you can contact the Department of Unemployment Assistance (DUA) Call Center.

Connecting with the Massachusetts Department of Unemployment Assistance (DUA) is essential for addressing your unemployment-related inquiries. Depending on the nature of your need, different contact methods are available to help you speak with a representative or access specific services.

Primary Contact Methods

For general inquiries and to speak with a DUA representative, the most direct method is to call the dedicated Call Center.

• Call Center: This line is designed for direct assistance with a wide range of unemployment questions and concerns.
  • Phone Number: (877) 626-6800

It's important to note that while there is a TeleCert Line for filing weekly certifications, it is an automated system primarily for that purpose. You should not attempt to transfer to an agent within that system if your goal is to speak to someone about a different matter.

Other Important Contact Options

Beyond the main Call Center, other resources are available for specific needs, including automated services, in-person appointments, and accessibility services for the hearing-impaired.

Automated Services

The TeleCert Line is available for specific automated processes, such as filing your weekly certifications.

• TeleCert Line (Automated): (617) 626-6338
  • Note: This is an automated system. Please do not attempt to transfer to an agent within this system for general inquiries.

In-Person Appointments

If you prefer to speak with someone in person or require assistance that may be better handled face-to-face, you can schedule an appointment at the Boston Re-Employment Center.

• Boston Re-Employment Center Appointments: Visit mass.gov/RECappointment to schedule your visit.

Services for the Hearing-Impaired

For individuals who are hearing-impaired, a dedicated relay service is available to facilitate communication with the DUA.

• Hearing-Impaired Voice Relay: Dial 711

Quick Reference Table

Here's a summary of the contact information for the Massachusetts Department of Unemployment Assistance:

For more comprehensive information and to explore additional resources, you can always visit the official Department of Unemployment Assistance website on Mass.gov.