How to Change Phone Network and Keep the Same Number?

Changing your phone network while retaining your current number is a straightforward process known as porting your number. This involves obtaining a specific code from your existing provider and supplying it to your new one.

Understanding the Porting Process

Keeping your phone number when you switch mobile networks requires a Porting Authorisation Code (PAC code). This unique code is crucial because it allows your new network provider to manage the transfer of your existing number seamlessly. They will use this code to move your number to their service and, in doing so, will also handle the cancellation of your service with your current provider. This ensures a smooth transition without you needing to directly contact your old network to cancel.

Step-by-Step Guide to Switching Networks and Keeping Your Number

Follow these steps to successfully port your number to a new network:

1. Check Your Contract Status:

   • Before doing anything, verify your contract end date with your current provider. Leaving a contract early might incur early termination fees.
   • If you're on a pay-as-you-go plan, you can switch at any time without fees.

2. Request Your PAC Code:

   • This is the most critical step. You can obtain your PAC code by:
     • Texting: The easiest way is usually by texting "PAC" to 65075 from the number you wish to keep. You should receive your code via text within minutes.
     • Calling: Contact your current network's customer service line. Be prepared for them to try and convince you to stay.
     • Online Account: Some providers allow you to request a PAC code through your online account portal or their app.
   • A PAC code is typically valid for 30 days. Make sure to use it within this period.

3. Choose Your New Network and Deal:

   • Research and select a new network and a deal that suits your needs, whether it's a SIM-only plan or a new phone contract.
   • Do not cancel your current contract yourself. Your new provider will handle this using the PAC code.

4. Provide Your PAC Code to the New Provider:

   • Once you've signed up with your new network and received your new SIM card, you'll need to give them your PAC code.
   • This can usually be done:
     • During the online sign-up process.
     • Over the phone with customer service.
     • Through an online form provided by your new network (often found in their "Port Your Number" or "Keep Your Number" section).
   • Ensure you provide the correct number you wish to port and the new temporary number of your new SIM card.

5. Wait for the Transfer:

   • Number transfers typically take one to two business days. It's usually not instantaneous.
   • You might experience a short period (a few hours) where your old SIM stops working but your new SIM hasn't yet activated with your old number. Keep both SIMs handy during this time.
   • Your old number will replace the temporary number on your new SIM card once the transfer is complete.

Key Considerations When Porting Your Number

• Timing: Try to initiate the transfer during a weekday to avoid weekend delays. Most transfers don't happen on weekends or public holidays.
• Credit/Debit: If you have pay-as-you-go credit on your old SIM, use it up before transferring, as it generally won't transfer with your number. Similarly, ensure all outstanding bills are paid with your old provider.
• SIM Compatibility: Your new phone or deal might require a different SIM size (standard, micro, nano). Most new SIMs are multi-size, allowing you to punch out the correct size.
• Voicemail and Contacts: Your voicemail messages will not transfer. Listen to any important messages before switching. Ensure your contacts are backed up to your phone, a cloud service, or your new SIM if possible.

Summary of Key Steps for Porting Your Number

By following these steps, you can smoothly transition to a new mobile network while keeping your familiar phone number.