How to Divert MTN Calls to Another Number?
Diverting calls on MTN allows you to redirect incoming calls to another mobile or landline number, ensuring you don't miss important communications. This service is particularly useful when your phone is off, out of network coverage, or when you're simply unable to answer.
Understanding MTN Call Diversion Options
MTN offers specific codes to manage call forwarding based on different scenarios. Below are the primary types of call diversion available:
Divert Calls When Unanswered
This option redirects calls to your specified number if you don't answer them after a certain period. It's ideal for ensuring that callers can still reach you even if you're momentarily unavailable.
- Activation Code:
*61*NumberDivertingTo#- Example: To divert unanswered calls to 0831234567, you would dial
*61*0831234567#.
- Example: To divert unanswered calls to 0831234567, you would dial
Divert Calls When Phone is Off
If your phone is switched off or out of network range, calls can be automatically forwarded to an alternative number. This ensures continuity of communication without interruption.
- Activation Code:
*62*NumberDivertingTo#- Example: To divert calls when your phone is off to 0831234567, you would dial
*62*0831234567#.
- Example: To divert calls when your phone is off to 0831234567, you would dial
How to Activate Call Diversion
Activating call diversion on MTN is a straightforward process using USSD (Unstructured Supplementary Service Data) codes:
- Identify the Scenario: Determine whether you want to divert unanswered calls or calls received when your phone is off.
- Choose Your Divert Number: Select the phone number to which you want calls to be redirected.
- Dial the Code:
- For unanswered calls, dial
*61*followed by the divert number and then#(e.g.,*61*0831234567#). - For calls when your phone is off, dial
*62*followed by the divert number and then#(e.g.,*62*0831234567#).
- For unanswered calls, dial
- Confirm Activation: You will usually receive a confirmation message on your screen indicating that the call diversion has been successfully activated.
How to Cancel Call Diversion
If you no longer wish to divert your calls, you can easily deactivate the service.
- To cancel call diversion for unanswered calls: Dial
##61#.
Note: For other specific diversion types, such as when your phone is off, you may need to check your phone's call settings or contact MTN customer service if a specific deactivation code is not provided.
Summary of MTN Call Diversion Codes
For your convenience, here's a quick reference table for MTN call diversion codes:
| Scenario | Activation Code | Cancellation Code |
|---|---|---|
| Unanswered Calls | *61*NumberDivertingTo# |
##61# |
| Phone is Off/Out of Reach | *62*NumberDivertingTo# |
N/A (Refer to phone settings/MTN CS) |
Important Considerations
- Charges: Diverted calls may incur charges for the portion of the call from your MTN number to the diverted number. It's advisable to check MTN's current rates for call forwarding.
- International Diversion: Be mindful of international roaming charges if you divert calls to an international number while abroad.
- Checking Status: You can often check the status of your call diversions through your phone's call settings menu or by dialing specific USSD codes (e.g.,
*#61#to check unanswered diversion status). - Customer Support: If you encounter any issues or require assistance with advanced call forwarding options, it's always recommended to contact MTN customer support.
