You typically cannot cancel an order on Myntra directly through the app or website once it has been shipped.
Once your Myntra order has been marked as shipped, the direct cancellation option through the application or website becomes unavailable. This is because the item is already in transit with the courier partner, making immediate online cancellation difficult.
What to Do If Your Myntra Order Has Shipped
If you wish to cancel a Myntra order that has already been shipped, you still have a straightforward and effective option:
- Refuse Delivery: The most common and direct way to cancel a shipped order is to simply refuse the delivery when the courier arrives at your address. Inform the delivery person that you wish to refuse the package. Once you refuse delivery, the item will be marked as undelivered and automatically returned to Myntra. Your refund process will then be initiated according to Myntra's refund policy.
Myntra Order Cancellation Stages Explained
Understanding the different stages of your order can help clarify when and how cancellations are possible:
| Order Status | Cancellation Option (App/Website) | Alternative Action for Shipped Orders |
|---|---|---|
| Pending/Packed | Yes, usually available via the app or website before dispatch. | N/A |
| Shipped | No, direct cancellation option is typically unavailable. | Refuse delivery when the item arrives. |
| Delivered | No, direct cancellation not available. | Initiate a return request (if eligible). |
It is always advisable to cancel your order as soon as possible if you change your mind, ideally before it gets dispatched from the warehouse, to ensure a smoother process.
