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How to Fix Upstream Connect Error?

Published in Network Troubleshooting 4 mins read

Resolving an "upstream connect error" typically involves a systematic approach to diagnose and rectify issues related to network configuration, service settings, and application-specific properties. These errors often occur when a client or proxy fails to establish a connection with the intended backend (upstream) service.

Diagnosing and Resolving Upstream Connection Issues

Effectively addressing an upstream connect error requires checking several layers of your system, from network fundamentals to application-specific tuning.

1. Verify Network Configurations

The first step is to ensure that basic network connectivity exists between the client (or intermediary service like a proxy/load balancer) and the upstream service.

  • Firewall Rules: Check if any firewalls (host-based or network-based) are blocking traffic on the required ports. Ensure that inbound rules on the upstream server and outbound rules on the client/proxy allow the connection.
  • DNS Resolution: Verify that the hostname or domain name used to access the upstream service resolves correctly to its IP address. Incorrect DNS entries can prevent connection establishment.
  • Network Connectivity: Use tools like ping, telnet, or netcat to test basic reachability and port accessibility from the client/proxy to the upstream server. For example, telnet <upstream-host> <port> can quickly confirm if a connection can be made.
  • Routing Issues: Confirm that network routing is correctly configured, allowing packets to travel between the source and destination.

2. Verify Port Numbers and Configuration Files

A common source of upstream connect errors is a mismatch in port numbers or misconfigurations in service definition files.

  • Port Number Mismatch: Ensure that the port number configured in the client, proxy, or load balancer matches the actual listening port of the upstream service. Even a single digit error can lead to connection failures.
  • YAML/Configuration File Misconfigurations: If your services are deployed using configuration files (e.g., YAML files for Kubernetes, Docker Compose, or service meshes like Istio), carefully review them.
    • Service Definitions: Check the service definitions to ensure the target port for your upstream application is correctly exposed and mapped.
    • Endpoint Addresses: Verify that the IP address or hostname specified for the upstream service within these configurations is correct and reachable.
    • Protocol Mismatch: Confirm that the protocol (HTTP, HTTPS, TCP, etc.) configured for the connection matches what the upstream service expects.

3. Adjust Application Properties (e.g., Spring Boot)

For applications, especially those built with frameworks like Spring Boot, specific application properties can influence connection behavior and lead to upstream errors if not configured appropriately.

  • Connection and Read Timeouts: If the upstream service is slow to respond or the network has high latency, default timeouts might be too short.
    • Increase connection timeouts to allow more time for the initial connection to be established.
    • Increase read timeouts to allow more time for the upstream service to send its response data after the connection is established.
  • Thread Pool and Resource Limits: An overloaded application might fail to initiate new connections due to resource exhaustion (e.g., running out of threads in a connection pool).
    • Consider adjusting thread pool sizes for HTTP clients or servlet containers if the application is handling a large volume of concurrent requests.
    • Monitor resource utilization (CPU, memory, file descriptors) on the application server to ensure it's not the bottleneck.

4. Optimize Java 11 Network Settings

When using Java applications, particularly those running on Java 11, specific JVM network settings can be optimized to prevent "upstream connect errors" or related issues like "disconnect/reset before headers" or "connection reset".

  • Default Connection and Read Timeouts: Java's default network settings might be too aggressive for certain network conditions or slow upstream services. You can configure system properties to increase these timeouts:

    • sun.net.client.defaultConnectTimeout: Sets the default timeout in milliseconds for establishing a connection. A higher value gives more time for the initial handshake.
    • sun.net.client.defaultReadTimeout: Sets the default timeout in milliseconds for reading data from an established connection. A higher value prevents the connection from timing out prematurely if the upstream service takes time to send data.

    These properties can be set as JVM arguments:
    java -Dsun.net.client.defaultConnectTimeout=60000 -Dsun.net.client.defaultReadTimeout=60000 -jar YourApplication.jar (values are in milliseconds, e.g., 60000 for 60 seconds).

By systematically checking and adjusting these configurations, you can diagnose and resolve most upstream connect errors.