No, you generally cannot return dirty shoes to Nike under their standard return policy.
Understanding Nike's Return Policy for Online Purchases
Nike's policy for items purchased online, whether through the Nike App or Nike.com, specifies clear conditions for returns and exchanges. To be eligible, items must be:
- Unworn: This means the product shows no signs of having been used or tried on extensively.
- Unwashed: The item must not have been cleaned or altered from its original state.
- Original Product Tags Attached: All original tags that came with the product must still be intact and affixed.
These conditions typically apply to returns made within 30 days of the online order's delivery, although some exceptions may apply. Since dirty shoes would clearly not meet the "unworn and unwashed" criteria, they are generally not accepted for a standard return.
What "Unworn and Unwashed" Means for Footwear
For shoes, meeting the "unworn and unwashed" requirement implies that the footwear is in a condition suitable for resale as new. This includes:
- Cleanliness: Soles, uppers, and interiors should be free of dirt, scuffs, or any other marks of use.
- Appearance: There should be no visible creasing, stretching, or other signs of wear that indicate the shoes have been worn outside or for an extended period.
- Original State: All original components, such as laces and insoles, must be present and in new condition. The shoes should also be free of any odors from wear.
Nike's return policy is designed to ensure that customers receive products in pristine condition and that returned items can be restocked. If shoes have been worn to the point of becoming dirty, they no longer meet these criteria. Always ensure items are in their original, new condition if you intend to return them.
