Porting your number, or transferring it to a new network while keeping your existing phone number, is a straightforward process that primarily relies on obtaining a Porting Authorisation Code (PAC) from your current provider.
Understanding the Porting Authorisation Code (PAC)
The crucial element in transferring your number is the Porting Authorisation Code (PAC). This unique alphanumeric code serves as your permission to move your number from your current network to a new one.
- How to Obtain It: You can get your PAC code by calling or texting your current service provider.
- Validity: Once supplied, your PAC code is valid for 30 days. If you do not use it to initiate the porting process within this timeframe, it will expire, and you will need to request a new one from your provider.
Step-by-Step Guide to Porting Your Number
Follow these steps to successfully transfer your phone number to a new network:
1. Get Your PAC Code
Contact your current mobile network provider to request your PAC code.
- Call: Dial their customer service number (often found on their website or your billing statements).
- Text: Many providers offer a text service; for example, you might text "PAC" to a specific shortcode (check your provider's website for details).
Once requested, your provider is typically required to supply you with the PAC code promptly. Make sure to note it down accurately.
2. Choose Your New Network and Plan
Before you can port your number, you need to select a new mobile network and sign up for a plan.
- Select a Provider: Research and choose a network that offers a plan that suits your needs.
- New SIM Card: Your new provider will issue you a new SIM card. Do not activate this SIM card until you are ready to initiate the porting process, as the number porting usually happens onto this new SIM.
3. Provide Your PAC Code to Your New Provider
Once you have your PAC code and your new SIM card, inform your new network that you wish to keep your existing number.
- Online: Many providers have an online form on their website where you can submit your PAC code.
- Phone: You can call your new provider's customer service.
- In-Store: Visit a retail store of your new provider.
You will typically be asked to provide your PAC code, your existing number, and the new SIM card number.
4. Wait for the Number Transfer
After submitting your PAC code, your new provider will arrange the transfer with your old network.
- Activation: The transfer usually takes place on the next working day, or a specific date provided by your new network. You might experience a brief period (e.g., a few minutes to a few hours) where your service is interrupted on the day of the transfer.
- New SIM Activation: Once the transfer is complete, your old SIM card will stop working, and your existing number will be active on your new SIM card. Insert your new SIM into your phone if you haven't already.
Key Considerations for a Smooth Transfer
To ensure a seamless porting experience, keep the following in mind:
| Item | Detail |
|---|---|
| PAC Code Validity | Your PAC code expires after 30 days. Obtain a new one if it expires. |
| Existing Contract | Check your current contract terms for any early termination fees. |
| Final Bill | Expect a final bill from your old provider covering usage up to the transfer date. |
| Service Interruption | A brief loss of service during the transfer is normal. |
| New SIM Card | Ensure your new SIM is active and ready for the porting process. |
By following these steps and understanding the role of your PAC code, you can easily port your number and enjoy your new network while retaining your familiar contact details.
