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Is Zalando Free Returns?

Published in Online Retail Returns 1 min read

Yes, Zalando offers free returns for eligible items.

Understanding Zalando's Free Returns Policy

Zalando provides a convenient return service, allowing customers to send back purchases without incurring any charges. To qualify for free returns, specific conditions apply:

  • Item Condition: Items must be unused when returned. This ensures they are in their original, sellable condition.
  • Return Window: Customers have a generous 100-day period from the time of delivery to return their unused items free of charge.

This policy is designed to offer a flexible and risk-free shopping experience, providing ample time for customers to decide on their purchases.