Yes, Zalando offers free returns for eligible items.
Understanding Zalando's Free Returns Policy
Zalando provides a convenient return service, allowing customers to send back purchases without incurring any charges. To qualify for free returns, specific conditions apply:
- Item Condition: Items must be unused when returned. This ensures they are in their original, sellable condition.
- Return Window: Customers have a generous 100-day period from the time of delivery to return their unused items free of charge.
This policy is designed to offer a flexible and risk-free shopping experience, providing ample time for customers to decide on their purchases.