To cancel an order on Parchment, you have two primary options: you can cancel the entire order, which will cancel all associated document requests, or you can cancel a specific document within an existing order if you only need to remove one item.
Cancelling an Entire Parchment Order
If your intention is to cancel an entire order, thereby stopping all document requests linked to it, follow these straightforward steps within your Parchment account:
- Access your account and navigate to the Order Status section.
- Locate the specific order that you wish to cancel from the list.
- Click on the Cancel the Order button that is displayed next to that particular order.
Important Note: It is crucial to understand that cancelling an entire order will automatically cancel all document requests that were included as part of that order.
Cancelling a Specific Document Within an Order
Should your requirement be to cancel only one particular document request while allowing other documents within the same order to proceed, Parchment provides a more granular control:
- Proceed to the Order Details page for the relevant order.
- Scroll down to find the Order Documents section on this page.
- Identify the specific document that you no longer wish to send.
- Click on the Cancel Document button which will be located next to that individual document.
This method ensures that only the intended document request is removed, keeping the remainder of your order active.
Summary of Parchment Cancellation Options
To provide a quick overview of the cancellation methods available on Parchment:
| Action | Location to Find Button | Effect |
|---|---|---|
| Cancel Entire Order | Order Status section | Cancels all document requests linked to that specific order. |
| Cancel Specific Document | Order Documents section (within Order Details) | Cancels only the selected document, while other documents in the order remain active. |
