The first stage of Pendleton's model of feedback is to ask if the recipient would like some feedback. This crucial initial step sets a positive and receptive tone for the entire feedback conversation.
Understanding the Pendleton Model's Initial Step
The Pendleton Model is a widely recognized framework designed to facilitate constructive and effective feedback delivery, particularly in educational and professional settings. It emphasizes a collaborative approach, moving away from traditional, one-sided feedback sessions.
The initial step of the Pendleton Model is clearly defined as follows, focusing on gaining consent and readiness from the individual receiving feedback:
| Step | Sample Question |
|---|---|
| 1. Ask if they would like some feedback | “Would you mind if I give you some feedback?” |
This first step is foundational, as it transforms the feedback process from a potential confrontation into a cooperative discussion.
Why This Initial Step Matters
Gaining permission before delivering feedback offers several significant advantages, fostering a more effective and positive exchange:
- Empowerment and Control: By asking permission, the feedback provider cedes some control to the recipient, making them an active participant rather than a passive receiver. This can significantly reduce feelings of being ambushed or judged.
- Reduced Defensiveness: People are naturally more receptive to information they have agreed to receive. An unsolicited critique can trigger defensiveness, making it difficult for the message to be heard or acted upon. Asking permission helps bypass this psychological barrier.
- Builds Trust and Rapport: This step demonstrates respect for the individual's autonomy and time. It signals that the feedback is intended to be helpful and supportive, rather than critical or judgmental, thereby strengthening the relationship.
- Increases Receptivity and Engagement: When someone opts in to receive feedback, they are mentally preparing themselves to listen, process, and potentially act on the information. This dramatically increases the likelihood that the feedback will be impactful and lead to positive change.
Applying the First Stage Effectively
Implementing the first stage effectively involves more than just uttering the words; it requires genuine intent and an understanding of its purpose.
Here are some practical insights for applying this stage:
- Choose the Right Time and Place: Ensure the environment is private and free from distractions, and that the timing is appropriate for the recipient to fully engage.
- Be Prepared to Hear "No": While rare, a recipient might decline feedback at that moment. Respecting this decision is vital for maintaining trust. You can always offer to check in at a later, more suitable time.
- Offer Specificity (Optional but Recommended): Sometimes, adding a little context can help the recipient decide if they are ready. For example: "I noticed a few things during the presentation that I think could be helpful for future events. Would you be open to some feedback on that?"
By beginning with an invitation, the Pendleton Model ensures that feedback is not just given, but truly received, paving the way for meaningful learning and development.
