You may have received a letter from Equiniti because earlier correspondence sent to you regarding your Armed Forces Pension was returned as 'Gone Away', prompting them to try and re-establish contact.
Understanding Equiniti's Role and Why They Contact You
Equiniti plays a crucial role in the administration of Armed Forces Pensions. They are the entity responsible for paying these pensions on behalf of Veterans UK. Therefore, any official communication you receive from them is typically related to your pension entitlements or details.
One very common reason for receiving a letter from Equiniti is a returned mail situation. If previous correspondence sent to you from Equiniti has been returned to them, particularly if it was marked as 'Gone Away' (indicating you are no longer at the address they have on file), they are obligated to take action.
Specifically, if your mail is returned as 'Gone Away':
- Equiniti initiates a process to trace your current whereabouts.
- This is done to ensure they can re-establish contact with you.
- The aim is to prevent any disruption to your pension payments or to ensure you receive vital information and updates regarding your Armed Forces Pension Scheme (AFPS).
This proactive tracing effort is essential for maintaining accurate records and ensuring that all pension members receive their due entitlements and important communications.
What to Do If You Receive a Letter From Equiniti
If you receive a letter from Equiniti, especially if you have recently moved or believe your contact details might be outdated, it is important to respond promptly.
Here’s a practical guide:
- Read the Letter Thoroughly: Understand the specific reason for their contact. It will often clarify what information they need from you or what action is required.
- Verify Your Details: Cross-reference any personal information mentioned in the letter with your current records.
- Update Your Information: If the letter indicates an issue with your address or other contact details, or if your information has simply changed, contact Equiniti as soon as possible to provide your updated details. This ensures your pension payments and all future communications reach you without interruption.
Maintaining accurate and up-to-date contact information with Equiniti is crucial for all Armed Forces Pension Scheme members to ensure the smooth administration of their pension.
