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What Happens If I Reject My Mazuma Offer?

Published in Phone Recycling 2 mins read

If you choose to decline a new offer from Mazuma, your phone will be returned to you. This is the primary outcome when you're not satisfied with the revised valuation for your device.

Your Device Will Be Returned

Should you decide that the offer you've received doesn't meet your expectations, Mazuma will facilitate the return of your mobile phone. This ensures that you don't lose your device if you're not happy with the proposed trade-in value. The process for returning the phone is designed to be straightforward once you've made the decision to decline.

Understanding Mazuma's Valuation Policy

It's important to understand that Mazuma retains the final say on the value assessed for all phones. This means that if you reject an offer, it is typically because you disagree with their valuation, and they do not generally engage in further price negotiations for that specific offer. Your choice is primarily to accept the offer or have your phone sent back.

Key points to consider:

  • No Obligation: Declining an offer means you are not obliged to proceed with the sale.
  • Final Decision: The value offered by Mazuma is considered final.
  • Device Retrieval: Your phone will be sent back to your provided address.

This process provides clarity and a clear path forward if the updated offer doesn't align with your expectations for your device.