Yes, a Ring system equipped with professional monitoring can facilitate a call to the police. This occurs specifically when you activate the SOS feature within the Ring app.
When you trigger the SOS function, Ring's professional monitoring center receives a signal indicating a request for emergency assistance.
How Ring Professional Monitoring Responds to SOS
The process for dispatching emergency services, including the police, involves a few key steps after you initiate an SOS call:
- Signal Transmission: Upon triggering SOS in the Ring app, a signal is sent to the professional monitoring center. This signal requests police, fire, or medical response to the address associated with your account.
- Emergency Contact Call: The monitoring center first attempts to call your primary emergency contact. This step is crucial as it allows verification of the emergency and can help prevent false alarms.
- Dispatch Decision: If the monitoring center cannot reach anyone at your first emergency contact number, or if the situation is confirmed as an emergency, they will then request dispatch for police, fire, or medical services. The specific service requested depends on the selection you made when activating the SOS feature.
This structured approach ensures that emergency services are dispatched efficiently and accurately, providing a layer of security by connecting your Ring system with a responsive monitoring team. For more details on emergency response plans, you can refer to Ring's official support resources.
Key Aspects of Ring's Emergency Response
To clarify the circumstances under which police might be dispatched:
- Professional Monitoring is Required: The ability for Ring to directly request police dispatch is a feature of their professional monitoring service. Without this service, the system will not automatically contact emergency services.
- User-Initiated SOS: The police are called as a result of a user-initiated SOS trigger within the Ring app, not necessarily from every general alarm sensor activation (e.g., a door opening when disarmed).
- Verification Protocol: The monitoring center's protocol includes attempting to contact an emergency person first, which helps ensure that actual emergencies are addressed and reduces unnecessary dispatches.
Understanding these steps can help users effectively leverage their Ring alarm system for enhanced safety and peace of mind.
