A Firecall ID is essentially a specialized account providing READ-WRITE access on production systems, typically for online or UNIX environments.
Understanding Firecall IDs
A Firecall ID serves a specific purpose within production environments. As defined, it means an online or UNIX account on production systems with READ-WRITE access. This level of access is significant as it allows modifications to critical systems.
Key characteristics of a Firecall ID include:
- Type of Account: It is an online or UNIX account.
- System Location: Exists on production systems.
- Access Level: Provides READ-WRITE access.
- Management: These accounts are specifically managed and issued by the IS Security Technologies team.
Why are Firecall IDs Used?
Firecall IDs are typically associated with scenarios requiring elevated or specific access to production systems, often for troubleshooting, maintenance, or urgent fixes. Their managed nature by the IS Security Technologies team emphasizes the security sensitivity of these accounts.
How to Request a Firecall ID
According to the reference, the process for obtaining a Firecall ID is structured and requires prior approval:
- Only a valid and approved associate can request one.
- The request is made via the Remedy system.
- Crucially, a request for a Firecall ID can only be made after a valid Remedy or Request Central ticket has been issued. This prerequisite ticket likely documents the reason or necessity for needing such elevated access.
Summary of Firecall ID Characteristics
| Feature | Description |
|---|---|
| Account Type | Online or UNIX account |
| Environment | Production systems |
| Access Level | READ-WRITE |
| Managed By | IS Security Technologies team |
| Request Method | Via Remedy system |
| Prerequisite | Valid Remedy or Request Central ticket must be issued |
| Requester | Valid and approved associate |
In essence, a Firecall ID is a controlled mechanism to grant necessary high-level access to production systems for authorized personnel and approved tasks.
