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How Do I Delete My Skylight Frame Account?

Published in Skylight Account Management 2 mins read

To manage your Skylight Frame account, particularly if you intend to discontinue your paid services or membership, the primary action involves canceling your Skylight Plus membership. While the term "delete account" often implies complete removal of all associated data, the provided information outlines the process for ending your premium subscription.

Steps to Cancel Your Skylight Plus Membership

Canceling your Skylight Plus membership is a straightforward process that requires direct communication with the Skylight support team.

Here’s how to proceed:

  1. Contact Support: Send an email to the Skylight support team.
  2. Email Address: Use the dedicated support email: [email protected]
  3. Subject/Request: In your email, ensure you clearly state your intention by selecting or mentioning "Cancel Subscription".

It's crucial to use the exact email address and specify your request to ensure your cancellation is processed efficiently.

Key Cancellation Information

Action Item Detail
Contact Method Email
Email Address [email protected]
Request Type Select/Mention "Cancel Subscription"
Refund Policy Pro-rated refund for unused, pre-paid amounts

Understanding Refunds After Cancellation

Upon canceling your Skylight Plus membership, Skylight has a policy for refunds:

  • You will receive a refund for the unused, pre-paid amount of your Subscription Fee.
  • This refund is calculated on a pro-rated monthly basis, ensuring you only pay for the period you used the service.

This means you won't be charged for future unused months of a pre-paid subscription term once your cancellation is processed.