How do I activate my StarTimes account?

To activate your StarTimes account, particularly a new decoder and smart card, the most direct and efficient method is through the StarTimes USSD service. You can also access your account via the StarTimes Kenya Website for general management.

Activating Your StarTimes Account

Getting your StarTimes service up and running involves activating your new decoder and smart card. Here's how you can do it:

Using the StarTimes USSD Service (*858#)

The StarTimes USSD service provides a quick and convenient way to activate your new decoder and smart card directly from your mobile phone.

• Step 1: Dial the USSD Code
  On your mobile phone, dial *858#. This will connect you to the StarTimes self-service menu.
• Step 2: Select Activation Option
  Once the menu appears, look for the option to "Activate Decoder and Smart Card (New decoder)". This option is typically listed as 2. in the sequence of services. Select this number.
• Step 3: Follow On-Screen Prompts
  After selecting the activation option, you will be guided through a series of prompts. Follow these instructions carefully to complete the activation process for your decoder and smart card.

Accessing Your StarTimes Account Online

While the detailed activation steps for new decoders are primarily provided for the USSD service, you can also access and manage various aspects of your StarTimes account through their official website.

• Visit the official StarTimes Kenya Website to log in and manage your account details, subscriptions, and other services. The website serves as a general portal for account interaction.

Summary of StarTimes Account Access & Activation Methods

Here's a quick overview of the primary ways to interact with your StarTimes account:

Important Tip: Before initiating the activation process, ensure that your StarTimes decoder is properly connected to your TV and power source, and that your smart card is correctly inserted. This will help ensure a smooth activation experience.